China Ready Industry Program
In line with the Tourism Vision 2020: The Northern Territory's Strategy for Growth objectives to grow the value of the visitor economy, address supply constraints and improve the visitor experience, the Northern Territory Government has released the China Ready Program.
Making the Northern Territory a "China Ready Destination" is one of five strategic focus areas for Tourism NT to guide the collective efforts of industry and the government along the path to achieving the goal of attracting 30,000 Chinese visitors with an estimated expenditure of $46 million by 2020.
From now through to June 30 2018, the following initiatives are being made available to support the local tourism industry:
WELCOME CHINA PROGRAM:
Tourism NT is offering assistance for operators to acquire amenities and provide translated, culturally-appropriate tourism material. Operators can apply for one-off support funding of up to $5,000 to complete a range of steps to contribute to your organisation’s China Readiness to engage with the Chinese customer. Funding support is available for a range of items that are “consumer facing” such as:
• Translation/printing of restaurant or room service menus.
• Production of a product/destination video with Chinese subtitles or Mandarin voice over that would be used on a tour.
• Translation/production of signage and safety cards.
• Purchasing hotel room amenities eg slippers.
• Production of a welcome letter, hotel fact sheet, and local map.
• Production of an in-room TV Chinese language information video.
• Subscription to a Chinese language newspaper for hotel guests.
Download Welcome China Program Application Form here.
MANDARIN TOUR GUIDE TRAINING ULURU KATA TJUTA:
The Uluru Kata Tjuta National Park Tour Guides Accreditation is a compulsory requirement for all tour guides working and leading tours with the National Park. Recognising that there is a shortage of Mandarin speaking guides with the certification, Charles Darwin University, Parks Australia and Department of Tourism & Culture will deliver a three day, face to face intensive guide training program at Uluru.
Training dates are 10-12 May 2018 and 20 places are available for Mandarin speaking tour guides.
Applications will be accepted until 28th March 2018 and all applicants will be notified by 5th April 2018.
Download Mandarin Tour Guide Application Form here.
CHINA READY WORKSHOPS:
Tourism NT is committed to grow this market further through work to secure direct airline services from China, media visits, in-market trade events and trade activity on-shore - all important tactics to secure growth. Being aware of some specific things your organisation can do to achieve a satisfying experience for Chinese customers is important for your success with this market.
To deliver two workshops to 32 companies in November 2017, we partnered with a China customer and market specialist, China Ready & Accredited (CRA) whose CHINA READY® training program equips clients with cultural insights and understanding that are essential for successfully engaging with Chinese people. Their training also leads to Global Accreditation which shows Chinese customers you are a reputable business that will meet Chinese traveler service expectations.
An online China Ready & Accredited module will be available soon for staff to attain basic Chinese Cultural training.
Further information about China Ready & Accredited can be viewed here.